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STANDARD TERMS & CONDITIONS OF SALE


1. ACCEPTANCE OF TERMS

By placing an order, requesting a service, making payment, submitting documents, or accepting delivery of any product or service, the Customer shall be deemed to have read, understood, and accepted these Terms & Conditions.

These Terms shall apply to all transactions unless otherwise expressly agreed in writing by E-Net Surfing Point.

2. NATURE OF SERVICES

E-Net Surfing Point provides assistance and facilitation services based on the requirements of the Customer.

Where a service involves a government authority, bank, insurance company, payment platform, or other third party, the final decision regarding approval, rejection, processing, issuance, verification, or completion shall remain with the concerned authority or service provider.

E-Net Surfing Point does not represent or guarantee that any application will necessarily be approved or accepted by such authority.

3. CUSTOMER'S RESPONSIBILITY

The Customer shall provide true, accurate, complete, and valid information and documents required for the requested service.

The Customer shall be solely responsible for:

  • Accuracy of personal information;

  • Names, dates of birth, addresses and other details;

  • Mobile numbers and email addresses;

  • Bank/account/payment details;

  • Photographs and documents;

  • Information entered into online applications;

  • Verification of final documents before submission.

E-Net Surfing Point shall not be responsible for consequences arising from incorrect, incomplete, false, outdated, or misleading information supplied by the Customer.

4. DOCUMENTS AND ORIGINAL RECORDS

The Customer shall provide genuine and valid documents.

Where original documents are temporarily provided for verification or processing, the Customer should collect them promptly after completion of the relevant service.

E-Net Surfing Point shall take reasonable care of documents entrusted to it by the Customer.

5. SERVICE CHARGES AND GOVERNMENT/THIRD-PARTY FEES

Service charges shall be communicated to the Customer before or during the transaction, wherever reasonably practicable.

The total amount payable may include:

  1. E-Net Surfing Point service charges;

  2. Government fees;

  3. Portal/application fees;

  4. Bank or payment charges;

  5. Insurance premium;

  6. Printing/design charges;

  7. Courier/delivery charges; and

  8. Other applicable third-party charges.

Third-party fees paid on behalf of the Customer may be non-refundable where the relevant authority or service provider does not provide a refund.

6. PAYMENT TERMS

Payment shall be made through the payment method accepted by E-Net Surfing Point.

For selected services, customized products, printing orders, or third-party transactions, advance payment may be required.

A transaction shall be treated as confirmed only after the applicable payment or advance payment has been received.

7. ONLINE APPLICATIONS AND DIGITAL SERVICES

The Customer authorises E-Net Surfing Point, where applicable, to enter and submit information provided by the Customer for the purpose of availing the requested service.

The Customer shall verify the information before final submission whenever an opportunity for verification is provided.

After submission, changes, corrections, cancellations, or withdrawals may not always be possible and may involve additional charges.

8. PROCESSING TIME

Any processing time communicated by E-Net Surfing Point shall be treated as an estimated or indicative timeframe unless expressly confirmed otherwise in writing.

Processing may be delayed due to:

  • Government processing;

  • Portal downtime;

  • Server/network problems;

  • Bank processing;

  • Document verification;

  • Holidays;

  • Technical failures;

  • Third-party delays; or

  • Other circumstances beyond the reasonable control of E-Net Surfing Point.

9. PRINTING AND CUSTOMIZED PRODUCTS

For T-shirts, mugs, photographs, photo frames, keychains, gifts, and other customized or printed products:

  • Production shall commence after order confirmation.

  • The Customer must verify the design, spelling, photograph, name, date, number, and other details before final production.

  • Colour and appearance may vary slightly due to screen/display settings, printing technology, material, and lighting.

  • Customized products may not be cancelled or returned after production has commenced, except where required under applicable law or where a manufacturing/printing defect attributable to E-Net Surfing Point is established.

10. CANCELLATION

Cancellation requests must be made before processing or production begins.

Once an application has been submitted, a third-party payment has been made, or customized production has commenced, cancellation may not be possible.

Any cancellation or refund shall be subject to the nature and stage of the service and applicable law.

11. REFUND POLICY

Refunds, where applicable, shall be considered based on:

  • Nature of the service;

  • Status of the transaction;

  • Whether the service has already been performed;

  • Whether a third-party fee has already been paid;

  • Whether the product has entered production; and

  • Applicable law.

Where a refund is approved, it may ordinarily be processed through the original payment method.

Government, bank, insurance, portal, or other third-party charges shall be refundable only where the concerned third party actually refunds such amount or where otherwise required by applicable law.

12. ERRORS AND CORRECTIONS

The Customer must carefully verify all details before final submission or printing.

Where an error is caused by incorrect information supplied by the Customer, any additional correction, reprinting, resubmission, or service charge shall ordinarily be borne by the Customer.

Where an error is demonstrably caused by E-Net Surfing Point, the matter shall be reviewed and reasonable corrective action may be taken, subject to the nature of the service.

13. THIRD-PARTY SERVICES

E-Net Surfing Point may facilitate services involving third parties.

E-Net Surfing Point shall not be responsible for independent actions, decisions, technical failures, delays, rejection, suspension, modification of rules, or service interruptions caused by such third parties.

However, E-Net Surfing Point may reasonably assist the Customer in following up or understanding the available process.

14. DATA AND CONFIDENTIALITY

E-Net Surfing Point shall take reasonable measures to protect customer information and documents handled in connection with its services.

Customer information may be used or shared where reasonably necessary to provide the requested service, complete a transaction, comply with applicable law, respond to lawful requests, or interact with the relevant authority/service provider.

The Customer should not provide unnecessary confidential information that is not required for the requested service.

15. FRAUDULENT OR UNLAWFUL ACTIVITIES

E-Net Surfing Point reserves the right to refuse, suspend, or discontinue any transaction where there is reasonable concern that the transaction involves:

  • Fraud;

  • Forgery;

  • Misrepresentation;

  • Unauthorized use of another person's information;

  • Illegal activity; or

  • Violation of applicable rules or regulations.

No service shall be provided for the purpose of facilitating unlawful activity.

16. LIMITATION OF LIABILITY

To the extent permitted under applicable law, E-Net Surfing Point shall not be liable for indirect or consequential loss arising from:

  • Rejection of an application by a competent authority;

  • Delay by a government department or third party;

  • Portal/server/network failure;

  • Incorrect information supplied by the Customer;

  • Customer's failure to verify information;

  • Third-party payment or banking issues; or

  • Circumstances beyond the reasonable control of E-Net Surfing Point.

Nothing contained in these Terms shall exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

17. CUSTOMER COMPLAINTS

Any complaint concerning a product or service should be communicated to E-Net Surfing Point at the earliest reasonable opportunity.

For physical products, the Customer should report any visible defect or printing issue promptly after receiving the product.

E-Net Surfing Point shall review complaints on a case-by-case basis and take appropriate action in accordance with the applicable terms and law.

18. CHANGES TO SERVICES AND TERMS

E-Net Surfing Point may modify, discontinue, or introduce services from time to time.

These Terms may also be updated to reflect changes in applicable law, business practices, technology, or services.

The version applicable at the time of the transaction shall ordinarily govern that transaction.

CUSTOMER ACKNOWLEDGEMENT

I/We confirm that I/we have provided correct information and genuine documents and have read and understood the applicable Terms & Conditions of Sale of E-Net Surfing Point.

I/We understand that services involving government departments, banks, insurance companies, portals, and other third parties are subject to their respective rules, processing procedures, and decisions.

Customer Name: ______________________________

Mobile No.: __________________________________

Order/Receipt No.: ____________________________

Date: ________________________________________

Customer Signature: ___________________________

E-NET SURFING POINT

6 सालों से भरोसे का प्रतीक — एक मात्र जन सेवा केंद्र

Address: Near Brahman Asthan, Jihuli, Bihar – 845427

Phone: +91 8227964341

Website: www.ensponline.com

Digital Services • Online Services • Printing • Documentation & Customer Facilitation

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